Refund Policy

At Safari Rummy, we are committed to providing a seamless and enjoyable gaming experience for our users. We understand that technical issues can occasionally arise, and we want to ensure that our users are fairly treated in such instances. Below is our refund policy, which outlines the conditions under which refunds may be issued:

1. Winning Withdrawals

• Withdrawable Balance: Once winnings are credited to the withdrawable balance, these amounts are eligible for withdrawal. However, bonus amounts credited to your account (such as promotional bonuses, referral bonuses, etc.) cannot be refunded if withdrawn or used to enter games.

2. Tournament Entry Fees

• Failure to Join a Tournament Due to Technical Fault:If you successfully paid an entry fee to join a tournament, but you were unable to participate due to technical faults on the Safari Rummy platform (e.g., server downtime, connectivity issues), the entry fee will be refunded to your wallet.

3. Refunds for Deductions Due to Technical Errors

• In case of any deductions from your balance caused by a technical error, such as system malfunctions, server issues, or any unexpected interruption of services, the deducted amount will be refunded to your wallet.

4. Bonus Adjustments

• If a bonus is incorrectly applied to your account due to a technical error or system malfunction, the bonus may be deducted or adjusted accordingly . Bonus amounts are not refundable once used for playing or withdrawn.

5. Refund Process

• Any refunds (whether for tournament entry fees or deductions due to errors) will be credited directly to your Safari Rummy wallet and will be available for use on the platform. Refund requests will be processed as quickly as possible, but please allow up to 7 business days for processing, depending on the nature of the issue.

6. Non-Refundable Conditions

• Refunds will not be issued if a player voluntarily forfeits or chooses not to participate in a tournament after successfully joining.
• Refunds will also not be issued for any winnings that have already been withdrawn or used, except in the case of a technical error that prevents such actions from taking place correctly.

7. Contacting Customer Support

If you experience any technical issues or have questions about your refund eligibility, please contact Safari Rummy customer support immediately. Our dedicated support team is available to assist you and ensure that any issues are resolved promptly.

Our Commitment

At Safari Rummy, we provide a secure platform where users can enjoy playing rummy, a skill-based game, with the confidence that their concerns will be addressed promptly. We understand that transparency and fairness are essential in building trust with our players, and we continually work to enhance the user experience.

This Refund Policy is subject to change based on company updates, legal requirements, or improvements in our service. We will always notify our users of any significant changes.